Frequently Asked Questions

Choose 5, 10, 20, or 30 mystery ball picks. Each pick corresponds to a surprise from the Mystic Mysteries collection, which may include crystals, witchy finds, metaphysical goodies, jewelry, décor, and other magical treasures. The final contents are intentionally a surprise.

Crystal Crew is for crystal lovers who want the mystery without the general metaphysical extras. Your picks are focused on more premium crystal pieces, including shapes, carvings, towers, spheres, freeforms, clusters, palm stones, wands, and other crystal treasures depending on current inventory.

Absolutely. Each mystery-box buying page includes a Likes & Dislikes box. You can share favorite crystals, colors, themes, shapes, jewelry preferences, things you already own, or anything you would rather not receive.

Preferences are used as a guide, but specific stones, shapes, colors, or items cannot be guaranteed. Keeping part of the selection unexpected is what makes the mystery experience fun.

Orders are typically packed and shipped within 2–3 business days. Carrier transit time begins after your package leaves Mystic Mysteries and may vary by destination.

Mystic Mysteries currently ships within the United States only. We hope to expand international shipping in the future.

Yes. Mystery boxes may be returned within 30 days of delivery as long as the returned items are unused and in their original condition. Please contact us before sending a return so we can provide return instructions. Customers are responsible for return shipping costs for standard returns.

Individual crystal sales are returnable only if the crystal arrives broken or damaged. Please contact us within 15 days of delivery and include clear photos of the damaged crystal and its packaging.

Email us within 15 days of delivery with clear photos of the damaged item and the packaging it arrived in. When possible, we will offer a replacement. If a replacement is not available, we will issue a refund for the damaged item. If a return shipment is needed because the order arrived damaged or incorrect, Mystic Mysteries will cover or arrange the return shipping.

Natural crystals are wonderfully individual. Color, pattern, inclusions, shape, and texture can vary from piece to piece. Photos represent the style and character of our inventory, but natural variations are part of what makes each crystal unique.

No. Any spiritual or metaphysical information shared by Mystic Mysteries is offered for personal, traditional, or entertainment purposes and is not a substitute for medical, psychological, legal, or other professional advice.